Refund Policy

RNSB Transport (OPC) Pvt. Ltd.

At RNSB Transport (OPC) Pvt. Ltd., we value customer satisfaction and are committed to providing reliable and efficient transportation services. In the event of service issues or cancellations, we have established a transparent refund policy as outlined below:

1. Eligibility for Refund

Refunds are available only for services that have been prepaid and subsequently canceled by RNSB Transport due to unforeseen circumstances or operational issues.

In cases where RNSB Transport fails to provide the agreed-upon service (e.g., missed pickup or non-delivery), clients may be eligible for a partial or full refund, depending on the specifics of the situation.

2. Cancellation by Customer

Customers may cancel bookings by providing advance notice (as specified in the booking agreement). A cancellation fee may apply based on the timing and nature of the booking.

Refunds for customer-initiated cancellations will depend on the timing:

• Full Refund: Cancellations made 72 hours or more before the scheduled service.
• Partial Refund: Cancellations made within 48-72 hours of the scheduled service, subject to a 25% cancellation fee.
• No Refund: Cancellations made within 48 hours of the scheduled service, as preparations and resources have already been allocated.

3. Refund Process

Approved refunds will be processed within 7-10 business days from the date of cancellation confirmation.

Refunds will be issued using the original payment method or another method as agreed upon with the customer.

4. Non-Refundable Circumstances

Services that were completed as scheduled and to the agreed specifications are not eligible for refunds.

Delays or cancellations caused by factors outside RNSB Transport’s control (such as natural disasters, strikes, or government restrictions) will not be eligible for refunds.

5. Contact Information

For refund inquiries, please contact our customer service team at rnsbtransport@gmail.com or call us at +919253062286. Our team will be happy to assist you with the process and answer any questions you may have.

By booking with RNSB Transport (OPC) Pvt. Ltd., customers agree to the terms outlined in this Refund Policy.